Need help? Our support team is on hand to assist with account enquiries, deposits and withdrawals, verification steps, technical issues or general feedback. Use live chat for fast replies, or email for documents and detailed requests. For payments, security or compliance questions we will route you to the right team. We aim to answer simple enquiries quickly and resolve most complex cases within one working day. If you prefer phone contact, UK team is available during working hours; VIP players get priority.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat 24/7, avg reply 60s |
| General enquiries | [email protected] Email responses Mon-Fri 09:00-18:00 |
| Affiliate enquiries | [email protected] Partnerships and reporting team |
| Phone | +44 20 7946 0832 Mon-Fri 09:00-18:00 |
| Working hours | Mon-Fri 09:00-18:00 GMT |
Email Support
Email is the preferred way to contact our team for detailed requests, account-related issues, or matters that need an explanation or supporting documents. Please use a clear subject line and include your up-to-date contact details. This helps us follow up if needed and avoid delays while we review your request.
Contact Form
Response Time
Our support team aims to make help easy to access. Most inquiries receive a response within one business day. More complex issues, such as payment checks or account reviews, may take longer depending on their nature. Please include the relevant details in your request so we can direct it to the right team and provide an update as soon as possible.
Feedback
Your feedback matters to us. Share suggestions, ideas or reports about games, payments or site features and we’ll review them carefully. Every message helps us fix issues and improve the experience for players. Use live chat or email to send your thoughts; we read submissions regularly and act on common requests to make the site smoother and more reliable.