Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account, play games, place bets or otherwise interact with Hadesbet Casino. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and the choices and rights available to you.

Types of data we collect

We collect several categories of information to operate our services reliably and securely.

Personal data

This includes name, date of birth, contact details (email, phone), proof of identity and address, payment details you provide and any correspondence you send us. Personal data is necessary to open and manage your account, verify identity and meet compliance obligations.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers and crash or performance data. This helps us keep the service secure and working well across devices.

Transactional and activity data

We log deposits, withdrawals, bets, game activity, bonus usage and customer support interactions. Transactional data is used to manage your account, process payments and detect fraud or problematic play.

How we use your information

We use data to provide and improve our services, process payments, verify identity, prevent fraud and comply with legal obligations. We may also use aggregated or anonymised data for analytics and service optimisation. We do not use personal data for purposes incompatible with the expectations set out on this page.

Data protection practices

We protect your information using industry-standard technical and organisational measures, including encryption in transit and at rest, access controls and regular security testing. Access to personal data is limited to authorised staff and service providers who need it to perform their roles.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, enable core functionality, measure performance and show relevant content. You can manage cookie preferences in your browser or via the cookie settings available on our site. Some features may be limited if cookies are disabled.

User rights

You have rights to request access to the personal data we hold about you, ask for correction, object to certain processing, request restriction or request portability where applicable. We will respond to valid requests in line with applicable data protection law.

Access, correction and deletion

To access, correct or request deletion of your data, contact us via [email protected]. We may need to verify your identity before fulfilling a request. In some cases we may retain limited information where required for legal, regulatory or internal record-keeping reasons.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, fraud prevention partners, analytics providers and other service suppliers that help deliver the service. We may also disclose information to comply with lawful requests by authorities or to protect the rights, safety and security of users and our systems.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via our website or account messages. The current version is the one published on our site. If you have questions about this policy, contact [email protected].